Wholesale Order Support

Lead Times Explained

Made-to-Order Items

These items are not in stock at our shipping warehouse. They are custom made with or without an engraving after an order is placed. Engraving takes place during the production process.

Standard Lead Time	Approximately 6 weeks (varies by item)
Rush Service	Reduces lead time to approximately 4 weeks for an additional fee (only available on select items)

In-Stock Items

These items are shipped directly from our shipping warehouse inventory and dependent on current stock availability. Engraved items are engraved in our warehouse by a machine process.

Bulk Mugs & Cups (not engraved)	Ship in approximately 1–2 business days
Collection of Various Resale Items (non-engraved)	Ship in approximately 1–2 business days
Machine Engraved Items	Ship in ~3–10 business days depending on order volume

We recommend orders for event dates be placed 60 days in advance to avoid any issues that may arise during production or shipping.

FAQs

What are the standard mug styles?

There are three mug shapes Roosevelt, Original and Barrel. Each shape comes in smooth or hammered finish. Other options include Steins, Wine Cups, Rolys, Flutes, Juleps and Tumblers.

What is the difference between 16oz Solid Copper mugs and 12oz Copper Plated mugs?

Solid copper mugs are 16oz and copper throughout. The exterior is coated with a food-safe lacquer to protect the finish, while the interior remains unlacquered to preserve the authentic benefits of drinking from copper. In contrast, copper-plated mugs are 12oz stainless steel with a thin layer of copper applied to the outside. This is a lower cost alternative to the solid copper mugs.

What is the difference in the engraving between made-to-order/production-engraved and in-stock/machine-engraved mugs?

Made-to-order mugs are engraved during the production of the mug using a chemical etching process. The engraving is molded into the surface of the mug. In-stock mugs are engraved using a diamond tip engraving machine. With a machine, the engraving is etched into the very top surface of the mug.

Can I use my own design/logo for the engraving?

Yes, we can accept most file types, including JPEG, PDF, PNG, and EPS. High-res vector images work best for engraving. Please note that shading and color do not translate to engraving. Clear lines and defined shapes will produce the best results.

For tips, tricks and additional information regarding engravings, please visit our Engraving FAQ page.

What fonts are available for text engravings?

When adding personalization or plain text, we have several complementary fonts.

How are the mugs packaged?

Made-to-order mugs come individually packaged in a plain, brown kraft gift box. Past clients have used stamps or stickers to customize the gift box. We only offer custom packaging for an additional charge on orders over a quantity of 1,000.

In-stock mugs come packaged in our branded kraft boxes.

A standard carton contains 50 mugs and weighs approximately 27 lbs.

How are hammered mugs engraved?

For made-to-order or production-engraved hammered mugs, the process begins with a smooth mug surface. The logo or design is applied during production, and the mug is then hammered around the engraving so the two details don’t overlap. Our in-stock or machine-engraved hammered mugs are engraved after production, with a machine process that etches directly into the surface and over the hammered detail.

How much is shipping? Do you ship internationally?

We ship from our warehouse in Denver, CO to US and Canada locations. Shipping is calculated at checkout. For international deliveries, any fees, duties or tariffs collected as a result of the import of our products are the responsibility of the customer.

Can you rush the order?

Rush service is available on made-to-order mugs, which moves your order to the top of the queue and reduces the lead time to approximately 4 weeks.

Will I see a proof of my logo/design?

If you'd like to see a proof, please select that option when ordering. A proof will be emailed to you in 1-2 business days. Please note that delays in approving a proof can impact the order lead time. If you’re not sure which design to choose and would like to see multiple options with your information, we can offer two proofs free of charge. For additional proofs, we charge a design fee of $25.00. For additional help with proofs, please email us at info@coppermugs.com.

What size is the engraving?

Roosevelt shaped mugs have an engravable space of approximately 7cm in length by 8cm in height. Original and Barrel shaped mugs have an engravable space of approximately 7cm in length by 4cm in height. Other items approximate measurements are:

Wine Cup:
Stein:
Julep: 1.75" H x 2.5" L
Flute:
Roly:
Tumbler: 1.75" H x 2.5" L
Bottle Opener:
Coaster: 1.5" square
Shaker:
Mini-shot:

Designs and logos are re-sized for best fit.

What if there is an issue with my order?

Each item is handmade and made to order in our production facility in India. Due to the nature of handcrafts, there may be slight variations between items. We recommend reviewing your order when it is received for any errors or items that may have been damaged during shipping. If there are any issues with your order, we ask that you notify us within 30 days of receiving your order. We do not accept returns of customized items but we will replaced items deemed defective or damaged.

Is there an additional charge for engraving?

We offer free engraving on made-to-order mugs that are engraved during the production of the mug. Machine engraved mugs from our in-stock inventory have additional charges for engraving.

Can you do engravings on both sides?

Made-to-order mugs can be engraved on either side or the bottom. Machine engraved mugs are only engravable on either or both sides. The bottom of in-stock mugs have the Copper Mug Co. logo stamp. Additional charges apply for a second location engraving.

Can I engrave a portion of my order with a different design/logo?

For made-to-order mugs, there is a minimum order quantity of 50 for each style and design. For example, to order 2 different logos/designs, 100 mugs (50 of each) would be required. For in-stock mugs, there is no minimum required.

To add personalization, such as different names on each mug, please select the in-stock option. Machine engraving is the only way to accomplish a different engraving on each mug.

Can I add personalization?

To add personalization such as a different name on each item, please select the in-stock, machine engraved items. For highly personalized orders, please email us at info@coppermugs.com so we can capture all the details

How do I care for my mugs?

Copper is naturally a delicate metal and hand washing is always recommended. For additional information on caring for copper, please refer to our care page.

I’ve bought from Copper Mug Co. before, how do I re-order?

Please visit your account to re-order. Or email us at info@coppermugs.com and we will send an invoice.

What do I do if I have questions?

Please email us at info@coppermugs.com for any additional questions.