While we carefully inspect every order before it is shipped, our warehouse team processes a high volume of orders daily, and occasional oversights may occur. Additionally, our products are handcrafted by skilled artisans, making each item unique. Natural variations, such as minor blemishes in copper, are to be expected and add to the character of the product. However, if you receive an item with a significant defect, please include a photo when reaching out so we can address the issue and improve our processes.
Return Policy
- We do not accept returns on personalized or engraved items, nor on items damaged through normal wear and tear.
- To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
- Original shipping fees are non-refundable for correctly fulfilled orders.
- If your order was fulfilled correctly and you choose to return item(s), the cost of return shipping will be deducted from your refund.
- Returns are not accepted more than 30 days after the purchase date.
- Price adjustments are not offered for previous orders.
Non-Returnable Items
- Bulk, wholesale, special event and wedding orders
- Engraved or custom orders
- Gift cards
START A RETURN, REPLACEMENT OR ORDER INQUIRY
Refunds
Once your return is received and inspected, you will receive a notification of your refund. A credit will be applied to your original form of payment that can take 3-5 business days to fully process. Original shipping charges are refunded only if the item is declared defective or damaged.
If you haven’t received a refund, first check your bank account or contact your credit card company, it may take up to 10 business days before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at in