While we carefully inspect every order before it is shipped, our warehouse team processes a high volume of orders daily, and occasional oversights may occur.
However, our products are handcrafted by skilled artisans, making each item unique. Natural variations, such as minor blemishes in copper, are to be expected and add to the character of the product.
Additionally, oxidation is a natural process for copper and is to be expected upon contact with liquids, minerals, heat or acidic content. For more information, please refer to our Care Page.
Natural variations in copper and oxidation are not defects and are not eligible for return. Damage resulting from misuse or mishandling is also not eligible.
However, if you receive an item with a significant defect, please include a photo when reaching out so we can address the issue and improve our processes.
- We do not accept returns on personalized or engraved items, nor on items damaged through normal wear and tear.
- To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
- Original shipping fees are non-refundable for correctly fulfilled orders.
- If your order was fulfilled correctly and you choose to return item(s), the cost of return shipping will be deducted from your refund.
- Returns are not accepted more than 30 days after the purchase date.
- Price adjustments are not offered for previous orders.
Non-Returnable Items
- Bulk, wholesale, special event and wedding orders
- Engraved or custom orders
- Factory Outlet Boxes
- Gift cards
START A RETURN, REPLACEMENT OR ORDER INQUIRY
Refunds
Once your return is received and inspected, you will receive a notification of your refund. A credit will be applied to your original form of payment that can take 3-5 business days to fully process. Original shipping charges are refunded only if the item is declared defective or damaged.
If you haven’t received a refund, first check your bank account or contact your credit card company, it may take up to 10 business days before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@coppermugs.com
Order Cancellations
We are only able to accept order cancellations for items that have not yet been fulfilled. Once an order has been packaged and is awaiting shipment, it has already entered our shipping process and we are unable to retrieve the package for cancellation.
If you need to cancel an order, please email us at info@coppermugs.com. Our customer support team can determine where your order is in the fulfillment process and whether cancellation is still possible. Please note that our typical response time is 1–2 business days, and during that time an order may enter fulfillment, which could limit our ability to cancel it.