Shipping policy

We fulfill most orders promptly within 1-2 business days, Monday - Friday but it can take longer depending on order volumes. For engraved items, please allow an extra 1-2 business days for processing. Occasionally it is required to contact you regarding an engraving request or order specification. Response time to emails may add additional processing time to your order. 

In the rare case of an item being out of stock you will be notified and given the choice of a refund or waiting for additional stock to arrive.

Orders may be subject to review and verification prior to shipment. We reserve the right to cancel any order at our discretion if we are unable to verify the information provided or if the order is flagged by our system as high risk. In such cases, a full refund will be issued to the original form of payment.

We utilize UPS and USPS (US Postal Service) to ensure the prompt delivery of your items. Your selected shipping method may be upgraded or changed for a higher cost or equivalent service at our discretion without notification. You can also track your items using the provided tracking number in your shipping confirmation email to see when they will arrive. Note: Orders weighing over 2 pounds may not be delivered to P.O. boxes, except for APOs and FPOs. Expedited and express shipments (UPS Next Day Air & USPS Priority Mail Express) may require a signature to verify arrival time. 

Once an order is fulfilled and transferred to the selected carrier (USPS, UPS, DHL, or FedEx), delivery is handled by the carrier. When a shipment is marked as delivered to the address provided at checkout, delivery is considered complete. We are not responsible for packages that are lost or stolen after delivery. All shipping claims (lost, missing, or delayed) are subject to carrier investigation, which may take additional processing time. Any resolution, including refunds or replacements, will be issued at our sole discretion based on carrier findings and shipment records and is not guaranteed.

Delivery timeframes provided by carriers are estimates and are not guaranteed unless a guaranteed service is selected at check-out. Delays may occur due to factors outside our control. Ground services, including UPS Ground and USPS Priority Mail, are not guaranteed delivery services.

Free or flat-rate shipping options utilize the most economical carrier service available. For additional details on shipping methods, please see below.

For international deliveries, any fees, duties or tariffs collected as a result of the import of our products are the responsibility of the customer. For explanations and delivery times on international deliveries, please refer to the carrier websites at UPS or USPS.

For any questions regarding the shipping of your items, please contact us by email at info@coppermugs.com.