Frequently Asked Engraving Questions
If you have additional questions please email us at firstname.lastname@example.org.
What type of image files do you accept?
The quality of the image impacts the quality of engraving. Higher resolution images will produce a clearer engraving. Shading and color fill do not engrave. Occasionally color or shading is removed in order to engrave an image. We are not able to engrave photos of any kind. Vector images with clean lines and graphics works best. Best file types include .png, .jpeg, .pdf, and .eps.
We offer design services to help design an engravable image or convert an image to something that can be engraved. Design services start at $35.00. Email us at email@example.com to find out more.
What style mug engraves the best – smooth or hammered?
For engravings done on mugs we have in stock using a machine engraving process, smooth mugs will make the engraving more pronounced. Hammered mugs are engraved over the hammered detail and can make the engraving less apparent.
Script vs plain text?
For engravings done on mugs we have in stock, script font (Trendy) looks better on smooth mugs due to the fine detail of the font. Plain font (Classic) engraves well on either style of mug. If all caps are used, Classic font is recommended. Script fonts are not intended to be used in all caps.
Can I have more than 12 characters per line? Or less than 3 lines?
We recommend limiting your engraving to 12 characters per line. Engravings with less detail or characters turn out the best. More characters require the font size to be reduced which makes it less legible. For engravings with more characters, a smooth mug is recommended to make sure the lettering is clear. Occasionally a name or date is longer than 12 characters. If exceptions are needed, please email us at firstname.lastname@example.org.
Text lines will be centered relative to the number of lines entered. Not relative to three lines even though three lines are available.
Are you able to engrave special characters – like a heart or emoji?
We are not able to engrave special characters with text engravings. If special characters are submitted, they will be omitted from the engraving. We can engrave characters found on a standard keyboard such as an ampersand, dollar sign, etc. For special characters, please refer to our design services. An engravable design with characters can be designed and engraved as a logo.
Do you offer proofs?
We typically only offer proofs for orders over the quantity of 25. During non-holiday season, a proof may be requested but we reserve the right to decline proof requests due to order volumes. During holiday season we are not able to fulfill requests for proofs. Please note that proof requests can add additional time to the order processing. For more information, please email us at email@example.com.
Do you offer design services?
We offer design services starting at $35.00. To get started on a design, please email us at firstname.lastname@example.org. Our customer service rep will be able to determine what the fee would be for the design you are wanting. Simple designs or conversions start at $35.00 with two revisions. Please also refer to our Monogram and Special Occasion design options that may meet your need.
Can I return engraved items?
Unfortunately engraved items are not eligible for return. If there is an issue with your order or engraving, please contact us. Depending on the issue, there may be options for correction or replacement. Please also refer to our return policy.
IF WE REQUIRE ADDITIONAL INFORMATION OR CLARIFICATION ON AN ENGRAVING YOU HAVE SUBMITTED, WE WILL EMAIL YOU. TO KEEP ORDERS ON TRACK, WE WILL AUTOMATICALLY ENGRAVE THE ORDER AS SUBMITTED AFTER TWO BUSINESS DAYS IF THERE IS NO RESPONSE.
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