We fulfill most orders promptly the next business day, Monday - Friday but it can take longer depending on order volumes. Your selected shipping method may be upgraded or changed for a higher cost service at our discretion without notification. For engraved items, please allow an extra 1-2 business days for processing. Occasionally it is required to contact you regarding an engraving request. Response time to emails may add additional processing time to your order.
Orders placed on the weekend or a holiday for in-stock items will be shipped promptly on the following business day unless additional time is required to fill the order. In the rare case of an item being out of stock you will be notified and given the choice of a full refund or waiting for additional stock to arrive.
We utilize UPS and USPS (US Postal Service) to ensure the prompt delivery of your items. You can also track your items using the provided tracking number in your shipping confirmation email to see when they will arrive. Note: Orders weighing over 2 pounds may not be delivered to P.O. boxes, except for APOs and FPOs. Expedited and express shipments (UPS Next Day Air & USPS Priority Mail Express) may require a signature to verify arrival time.
Once we fulfill a product and hand it off to the carrier (USPS, UPS, DHL or FedEx) we are not responsible for how and when the package is delivered. While the shippers all have estimated times for delivery for different shipping methods, as well as cut-off days, we suspect some packages will still be delayed. Ground services including UPS Ground and USPS Priority Mail are not guaranteed services. Free shipping or flat rate shipping utilize the lowest cost shipping service for delivery. For an explanation of services, please see below.
For international deliveries, any fees, duties or tariffs collected as a result of the import of our products are the responsibility of the customer.
For any questions regarding the shipping of your items, please contact us by email at info@coppermugs.com.
Carrier Services |
| Courier | Service | Delivery Lead Time | Guarantee |
|---|---|---|---|
| UPS | UPS Ground Saver | 2-5 business days | Not Guaranteed |
| UPS | UPS Ground | 1-5 business days | Not Guaranteed |
| UPS | UPS 3-Day Select | 3 business days | Guaranteed |
| UPS | UPS 2-Day Select | 2 business days | Guaranteed |
| UPS | UPS Next Day Air | 1 business day | Guaranteed |
| USPS | USPS Priority Mail | 2 business days (stated) | Not Guaranteed |
| USPS | USPS Priority Mail Express | 1-2 business days | Guaranteed |