This form is for initiating a return, requesting a replacement, or inquiring about an order/shipping-related issue. If your item is eligible to be returned, our customer service reps will send you a label to print at home.
All of our copper mugs are carefully handcrafted, making each piece unique. As a result, slight imperfections and variations are a natural part of both the artisanal process and the inherent Qualities of Copper.
Copper naturally oxidizes with use. If you’re seeing dark spots, that’s normal. To keep mugs looking their best, hand wash and dry immediately. Avoid dishwashers, as lingering moisture and mineral-rich water can speed up oxidation. For more information, please visit our Care Page.
Kindly provide an image clearly showing any damage, engraving errors, or other product issues.