If you would like to return your online purchase, email us at info@coppermugs.com with your order number to obtain a return authorization within 5 days of receiving your shipment.

If you receive a damaged or defective item, please notify us within 14 days by email along with a photo of the damage/imperfection. We will offer a replacement or a full refund for items that are deemed defective or damaged. Approved returns that are not damaged or defective will receive a refund for the purchase amount, less shipping charges.

In order to receive a refund, items must be returned unused and in their original packaging (protective wrapping and box). If required, a re-stocking fee of 15% may be charged. Customized items are not eligible for a refund.

For bulk/wholesale items, we recommend reviewing your order when it is received for any errors or items that may have been damaged during shipping. If there are any issues with your order, please notify us within 30 days of receiving your order. We do not offer returns on customized items but will replace items deemed defective or damaged.