We offer set discounts on our mugs when you purchase certain quantities. The discounts are reflected in the drop down menu for each set quantity on the item page. Moscow Mule Mugs are not packaged in “sets”, each mug is individually boxed; we simply offer you a discount for purchasing more! Set discounts are only available on our copper mugs.

If you would like to return your online purchase, email us at info@coppermugs.com with your order number to obtain a return authorization within 5 days of receiving your shipment.

If you receive a damaged or defective item, please notify us within 14 days by email along with a photo of the damage/imperfection. We will offer a replacement or a full refund for items that are deemed defective or damaged. Approved returns that are not damaged or defective will receive a refund for the purchase amount, less shipping charges.

In order to receive a refund, items must be returned unused and in their original packaging (protective wrapping and box). If required, a re-stocking fee of 15% may be charged. Customized items are not eligible for a refund.

For bulk/wholesale items, we recommend reviewing your order when it is received for any errors or items that may have been damaged during shipping. If there are any issues with your order, please notify us within 30 days of receiving your order. We do not offer returns on customized items but will replace items deemed defective or damaged.

Please refer to the shipping page on our website for processing and shipping times.

We ship to US and Canada only. Please note that all pricing on our website is in USD. Free and flat-rate shipping only applies to continental US.

Yes, we can be reached at (800) 294-1276 or info@coppermugs.com for customer service inquiries between the hours of 9:30am-4:30pm Monday through Friday MST. We are closed on all major holidays. If you are unable to reach us, leave a message and your call will be returned promptly. Please note: we do not take orders over the phone.

We do not offer gift cards at this time.

We are currently working on a new wholesale experience for online ordering.

All wholesale accounts must be approved by sending an email to info@coppermugs.com with your business type, location (if you have a storefront), link to your website or social media page, and Seller’s Permit. Once approved, a wholesale account manager can help place a wholesale order for you.

Yes! We love to make mugs for special events and weddings. To inquire about pricing and customization options, email us with your event information including event date, logo, and desired mug style to info@coppermugs.com.

Yes, throughout the year we offer special sales, limited edition pieces, and even giveaways. To receive information about sales or limited edition pieces when they are released, join our email list by going to the bottom of the website and entering your email address.

We only send out occasional emails and you can cancel your subscription at any time. While some sales are only announced to our email list; giveaways and certain sales are announced on social media – follow us on Facebook or Instagram!

Please note that website promotions do not apply to wholesale, bulk or wedding orders unless indicated in the promotion details.